What is the refund process?
Products are subjected to return within 14 days of delivery.
In case of manufacturer deficiency Products are subjected to return within 30 days of delivery.
In case of returning any personal devices (Mobiles, Laptops, etc.) all passwords should be removed to ensure the return process.
Electronics are subjected to return only under the circumstance of manufacturer deficiency and with the original packaging and shape with all the tags, seals, and accessories attached.
Any annexes delivered with the products applied for a return should be included with the original order.
In case a product exchange is needed a full refund shall be submitted to Aloha’s e-wallet to facilitate the exchange process.
How can I request a refund through the website?
Sign in.
Select orders.
Select the product up for return.
Select the reason for the refund.
Choose a suitable refund method.
Review the refund request and submit it.
What is the process of the return?
A courier is assigned for the pick-up of the product.
A refund request is executed in the form of two attempts.
An SMS is sent prior to every pick-up attempt.
A document is issued to confirm the pick-up process of the product.
In case of the failure of the second pick-up trial the order gets automatically canceled.
The Product goes under inspection by Aloha’s specialized team.
In case the inspection team approves the return request, A refund is issued to the account that requested the refund within 5-10 days.
In case of a refund rejection.
The product is delivered back to the customer with no fees included.
The product is delivered back in two attempts.
In case of the failure of the return attempts the product is stored in Aloha’s warehouses for up to 90 days awaiting the customer’s collection.
In case a collection was not made the product shall be forfeited.
How much time do I have to return a product to ALOHA?
Most items on ALOHA are returned due 14 days from delivery and in case of manufacturing deficiency, the product is returned due 30 days.
Can items be returned under any condition?
No...., The items can only be returned in the original condition it was received with all the tags and packaging intact.
In case of manufacturing deficiency, the reason should be mentioned in the return request.
If my product comes with a gift, do I have to return it when I return the product?
Yes, all products should be returned in their original condition, packaging, and every annex attached to your order including gifts.
Can I exchange a product with another one through ALOHA’s platform?
Yes, you can exchange a product bought from ALOHA through ALOHA’s platforms.
What happens if I miss my two return pick-up requests?
Your return request will be automatically canceled and you will have to make a new return request from scratch.
Will I be charged for a return request?
No, you will not be charged if you request to return an item to ALOHA, the return process is charge-free.
How can I track an order or a return order request?
You can always track your orders and return orders through the website, an email and an SMS will be sent to you with an update.
When will I receive a refund when I return an order?
In case the inspection team approves the return request, A refund is issued to the account that requested the refund within 5-10 days.
How will I receive my refund amount?
In the case of paying in cash, the amount is refunded through Aloha’s e-wallet.
In the case of paying online, the amount is refunded through the same payment method or Aloha’s e-wallet.
